Refund policy

RETURN POLICY

If purchased from the online store, you may return most new, unopened, unworn, and unwashed items within 14 days of delivery for a full refund. Please email us in advance so we know to expect your return. All items must be returned in original condition, including manufacturer packaging, tags, documentation and any accessories. We reserve the right to refuse a return if the above conditions are not met. If a return is taking place for any other reason than a defective item, you are responsible for the shipping costs.

If you received a defective item, contact us right away and we will be happy to help resolve the issue. Once you have been given a return label, you will have 14 days to return the item.  If you simply want to exchange your new and unused item for something else, you can return it for a refund and place a new order through our website. That way you get your new item quickly and avoid the risk of it selling out.

Please email us at shop@sodown.com to set up a return or exchange. We strongly recommend tracking your return shipment. We are not responsible for any lost shipments once they have been shipped to you.

Please send your merchandise to: 
SoDown Store
ATTN: RETURNS 
6961 Lee Street 
Arvada , CO 80004.

Once we receive your return we will issue a refund to your credit card. This is only good for orders purchased online. You should expect to receive your refund on your credit card within 5-10 business days of us receiving your return.